Support

We’re here to help.

Reach us directly at [email protected].

Most questions are answered in the docs:

• Getting Started — installation, first game, file formats
• Importing Games — import walkthrough and tips
• Aurora Link — multiplayer sessions and Realms
• Supported Engines — engine and runtime compatibility

When reporting a problem, please include:

1. Aurora version — Found in the app’s settings
2. Device model — iPhone 15, iPad Air, etc.
3. iOS version — e.g., iOS 18.0
4. Game name and engine — The game you’re having trouble with (XP/VX/VX Ace/MV/MZ)
5. Steps to reproduce — What you did before the issue occurred
6. Logs — If available, from the game’s log viewer
7. Screenshots — If the issue is visual

We love hearing your ideas! Share feature requests via email — popular requests often make it into future updates.